Call Us: 07 54 298 921

What should I have prepared for my pets arrival?

Current up to date vaccination records. We require your pets certificate upon arrival or prior to your pets arrival either by email or post.

We also ask that your dog and cat be treated with flea and tick treatment (Nexgard, Frontline, Advantix or Revolution) is also a compulsory at Mountain View Pet Retreat and we reserve the right to refuse your pet without tick/flea treatment.

Dogs require a C5 Vaccine, which covers them for Distemper, Hepatitis Parvo Virus, Bordetella and Canine Parainfluenza (Canine Cough). We do not except female dogs in season. If they come into season while boarding with us there will be a daily clean up fee of $20 per day.

All vacinations must be administered 14 days prior to arrival. Pet vaccinations must be given within a 12 month continual cycle.

Do I need to bring food for my pet?

We provide all food for your pet, if your pet is on a special diet, we encourage you to provide your own food. If you choose to provide your own food please pack the food in a sealed container or bag that is marked clearly with your pets full name and if there is any specific instructions.

What happens if my pet gets ill or requires veterinary care while staying at the Retreat?

If your pet requires medical attention while in our care, we have an on call vet available 24 hours.

If Mountainview Pet Retreat determine that a Pet requires veterinary treatment whilst in the care of Mountainview Pet Retreat the owner hereby authorises Mountainview Pet Retreat to obtain such veterinary treatment at its discretion and the Owner accepts full liability for all costs and out of pocket expenses including transport and medication costs of such veterinary treatment. The Owner is responsible to advise Mountainview Pet Retreat if the Pet has allergies or reaction to any medications or foods.

Mountainview Pet Retreat will make every attempt to contact the owner on the contact telephone numbers given. The choice of a veterinarian for treatment shall be at the discretion of Mountainview Pet Retreat. In the event of serious illness or accident where the owner cannot be contacted the veterinary surgeon’s decision relating to the treatment of the Pet shall be final.

Can I bring my pets own toys and bedding?

You are more than welcome to bring a toy or two for your pet as this can help settle them in for their stay, we also encourage you to bring their coat and bedding for the cooler months. Please be sure to clearly mark all items with your pets full name, we will do our very best to make sure these items are not misplaced. However it is at your risk if these items do come along for the stay.

Is Mountain View Pet Retreat attended after hours?

We live on the property where the boarding facility is, therefore there is always someone in attendance.

I have two or more dogs/cats, can they stay together?

Absolutely, we have more then one boarding option that would suit, as long as your pets get along together they can holiday together.

What if my pet is on medication?

We will happily administer medication to your pet. All medication must be provided by the owner for the entire period of the pet’s stay with Mountain View Pet Retreat and must be clearly marked with the pet’s name and instructions.

Do you provide a pick up & delivery service?

Yes we will be offering a pick up and delivery service in the future.

We will offer a service to collect your pets from your home and transport them directly back to our retreat and then upon your arrival home we can deliver them back to you safely.

Pickup and delivery service is available Monday to Sunday and prices will vary depending on location.

Please contact us on 07 54 298 921 for more information regarding this service.
 

How far in advance do I need to book my pet in?

We highly recommend booking your pets holiday in as soon as possible when you have confirmed dates that you require. In high peak seasons like Christmas and Easter we can book out up to a year in advance so we advice getting your pets in nice and early will ensure they get a spot during the busy season. 

Do you offer a grooming service?

We do not offer a personal grooming service at this stage.

However we require your pet to clean and flea free upon entry into the retreat

A complimentary hydrobath is given to each pet upon departure.

Do I need to pay a deposit to make a booking?

Yes you will be required to pay a deposit to secure your pets stay with us.

You must pay 50% of the total booking fee before your booking will be confirmed.

What if my pet has behavioural problems with other dogs?

Pets not of a social breed or are incompatible dogs may be accommodated in single accommodation at the discretion of Mountain View Pet Retreat at the owner’s expense. Mountain View Pet Retreat encourages pets to socialize during playtime and owners must inform Mountain View Pet Retreat if they do not wish their pet to be socialized.